Support
Returns & Refunds
Every NOZARIA piece is one of a kind. If something isn't right, contact us and we'll help.
- Start with an email
- Contact us at contact@nozaria.com within 30 days of delivery with your order number and a photo of the piece. All returns must be authorised before you send anything back — we'll confirm and give you the return address.
- Condition
- Items must be unworn, undamaged, and in their original packaging with tags attached. Every return is inspected when it reaches us.
- Exchanges
- Because each piece is one of a kind, we can't swap one item for another. Return the piece and place a new order for the one you'd prefer.
- Return shipping
- Customers arrange and pay for return postage, using a tracked service. Until the parcel reaches us it remains your responsibility. If the piece was damaged, faulty, or not what you ordered, we cover the cost — tell us within 48 hours with photos and we'll refund you in full, including the original postage.
- Refunds
- Issued to your original payment method within five business days of us receiving and inspecting the piece. Original shipping is non-refundable except where the item was faulty.
- Not returnable
- Items damaged after delivery.
Ready to start a return?
Write to us at contact@nozaria.com with your order number, and we'll reply with the next steps.
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