Support
Help & FAQ
- How long will my order take to arrive?
- Orders are prepared within one to two business days. Delivery time then depends on your address and the shipping method chosen at checkout — the options and estimates for your region are shown before you pay.
- Do you ship outside Canada and the United States?
- Not yet. We currently ship within Canada and the United States. We're working on more regions, including India, where our story began.
- Will I pay customs or import duties?
- Orders within Canada have no additional import charges. For deliveries to the United States, any applicable duties and import fees are shown at checkout before you confirm your order.
- Can I return or exchange a piece?
- You can return a piece — email us within 30 days of delivery and we'll authorise it and send you the return address. Items must be unworn and in their original packaging. Because every piece is one of a kind we can't exchange one for another, so return it and place a new order instead. Our Returns & Refunds page has the full conditions.
- How do I care for my jewellery?
- Keep pieces away from perfume, lotion and water, and store them dry and separately so they don't scratch each other. Wipe gently with a soft dry cloth after wearing. Treated this way, plated finishes last considerably longer.
- Are the pieces one of a kind?
- Many are. Our collections are made in small runs, so once a design sells out it often doesn't return. If something catches your eye, it's worth saving to your wishlist.
- Do I need an account to order?
- No. You can check out as a guest. Accounts, with saved addresses and order history, are coming soon.