Refund & Cancellation Policy

Returns

• Returns are accepted within a maximum of 2 days from the date of purchase.
• The product tag must be completely intact. Returns are strictly rejected if the tag is removed, broken, cut, or tampered with.
• The item must be unused and in its original condition, with the original bill.

Refunds

For an eligible return, the refund is issued to the original payment method or as store credit, at the store’s discretion. Where a refund is made to a digital payment (such as UPI), it is processed through our payment partner, Razorpay, and may take a few business days to reflect in your account, depending on your bank.

Cancellations

As purchases are completed in-store at the point of sale, an order can be cancelled at any time before payment is completed. Once payment is completed, the return conditions above apply.

Non-returnable situations

Items returned after 2 days, items with a missing or tampered tag, and items showing signs of use or damage are not eligible for return or refund.

How to request a return

Visit our store with the item and the original bill, or contact us first at contact@nozaria.com / +91 98106 86816. Store address: D14/73, Near Sai Baba Mandir Marg, Pocket 14, Sector 7D, Rohini, Delhi 110085, India.